I can't find the free download file in my email

There are many reasons you couldn't find the free download.

First, the free download email may be sent to the spam or junk inbox, so please check your these boxes. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding “Free Template from” to the search mailbox can help you find the download email.

Second, if you still can't find the email, you might leave the wrong email. So please turn back to the download free template page, and enter your email again.

Please contact us via email for any further questions

Where can I find my digital purchases in my account?

After your purchase, it will lead to the “order complete” page. Select the file in the download collumm to download your template.

Otherwise, you'll find a link to download your files in the receipt email that was sent to you after purchase. So please check your download notification in your email.

I can’t find my download notification email

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding “Your Paper Soul Craft order has been received!” to search mail box can help you find the order confirmation email.

I’m having trouble downloading my files

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us via email

Do you have instructions for assembly?

Yes, we do. You can find the link to the tutorial video in the description of the item. It's also in the download files. 

How can I return an item?

We don’t accept returns, exchanges, or cancellations. But please contact us if you have any problems with your order.

I only received a ZIP FILE. How can I get SVG, PDF or PNG files?

The SVG, PDF, and PNG files are in that ZIP file. To have these files, you need to extract a ZIP file. Here is the tutorial video for extracting files: .

Where can I ship my order?

We just sell digital download files, not physical items. So, there are no physical items transfer to you.