FREQUENTLY ASKED QUESTIONS
After your purchase, it will lead to the “order complete” page. Select the file in the download collumm to download your template.
Otherwise, you'll find a link to download your files in the receipt email that was sent to you after purchase. So please check your download notification in your email.
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding “Your Paper Soul Craft order has been received!” to search mail box can help you find the order confirmation email.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us via email firstname.lastname@example.org
Yes, we do. You can find the link to the tutorial video in the description of the item. It's also in the download files.
We don’t accept returns, exchanges, or cancellations. But please contact us if you have any problems with your order.
The SVG, PDF, and PNG files are in that ZIP file. To have these files, you need to extract a ZIP file. Here is the tutorial video for extracting files: https://www.youtube.com/watch?v=HLBSS3JjAh0 .
We just sell digital download files, not physical items. So, there are no physical items transfer to you.